Return and Exchange
We specialize in high quality, 100% virgin hair extensions. Our goal is to give our customers the best in service and prices while delivering a superior product. As part of our excellent customer service, we do provide our customers with the ability to return or exchange items.
How the Process Works
1. If you are unsatisfied with your purchase, please contact us via our website here http://www.dreamwheathair.com/index.php?route=information/contact
a)You must contact us within 48 hours of receipt of your order.
b)Contact us BEFORE returning any items.
c)Complete the Contact Form letting us know your concerns and whether you desire a return or exchange.
d)Wait for us to confirm receipt of your message before returning your items. We will provide you with a shipping address. NOTE: We do reserve the right to refuse any returns or exchanges we have not previously authorized.
2. Note that the original invoice must be included with your return for a refund.
3. Exchanges work much the same way:
a)Return the product and original invoice.
b)Let us know the item you’d like to exchange.
c)Note: the customer is responsible for paying in full any price differences and any shipping costs.
4. We do not charge a restocking fee for exchanges.
5. For returns:
a)The shipping costs will be deducted from your refund.
b)The customer is responsible for paying the return shipping fee if not quality issues.
6. This policy applies to all in-stock items only.
7. Please make sure you return items in their original condition and packaging. Cut, colored or otherwise altered hair extensions will not be eligible for an exchange or refund.